Booking Terms

Bookings

Bookings can be made to our office by email: info@signaturetoursandtravel.com. We will reply to your enquiry within 12 hours. The booking will be processed as soon as we have received the customer‘s confirmation.

• Signature Tours and Travel Ltd reserves air tickets, accommodation bookings, provides transportation, excursions among other services.
• To reserve flights, gorilla permits and chimpanzee permits, the client should provide full names as they appear in the passport, passport number as well as their nationality.
• The Company reserves the right not to confirm the booking until the full amount set out in the invoice received by client is paid and has been received by the Company and all the relevant documentation has been completed in full by the client.
• Any amendments to, or cancellation of the booking shall be subject to these terms and conditions.

Deposit and Payment

• Once the client confirms the booking, Invoices are issued on booking confirmation, 30% payment is required at 60 days prior to departure and full payment is due 30 days prior to the departure date.
• If a booking is made within 60 days of the tour departure date, 50% payment is required on booking. If the booking is made within 30 days of the tour departure date, 100% payment is required on booking. Non-payment of stipulated percentage at time of confirmation, within 60 days of tour departure date, will result in the cancellation policy being applied
• When booking a tour that includes a Gorilla Trekking Permit, immediate payment for the permit is required in order to secure the trekking permit. This payment is non-refundable.
• Payment can be made by bank transfer, Visa credit card or by received in cash before the safari /tour starts under the payment conditions.
• Credit Card: If Signature Tours and Travel Ltd accepts payment by Credit Card, a 5% administration fee will be added to the total tour fare for which payment is being made.
• All Bank Charges will be borne by the client.

Cancellation Policy

Cancellation of a scheduled tour booking must be made in writing and is not effective until such written cancellation is received and acknowledged by Signature Tours and Travel Ltd. Cancellation fees are applied to the tour price, activity package, and pre/post tour services. Special Condition for tours that require a Gorilla Permit: When a client cancels a tour that requires a gorilla trekking permit, the permit price is non-refundable and will be forfeited. The following fees will apply in the event of cancellation:

• Less than 60days prior to departure - 30% of total cost
• Less than 45days prior to departure - 50% of total cost
• Less than 30days prior to departure - 75% of total cost
• Less than 2 weeks prior to departure - 100% of total cost
• Local Flight will be non-refundable

Refunds

In case of any Refunds, you will get a credit note which will be adjusted in future bookings. If you need the refunds to be processed in your bank, it will be actioned within three weeks after receiving a written email request from your end. In some cases, it might take few more days depending on the case.

Amendments to Bookings

In the event that the client joins the tour after the departure date, or leaves before the completion for any reason whatsoever, the client shall not be entitled to any refunds or rebates whatsoever from the Company.

• Should be aware that if a Client wishes to transfer from one tour to another, outside the 60-days prior to departure period, no fee applies
• Where the client wishes to change tours (that is, to move from the tour confirmed to another tour), such amendment is subject to the Company being able to accommodate the client on the substituted tour;
• Payment by the client of an administration fee an
• The change being made by no later than 60 days prior to the departure date of the original tour, failing which the cancellation penalties set out in the terms and conditions shall apply.
• Changing the date of a tour, within 60 days of the departure, is subject to a fee of 15% of the tour price
• Changing the date of a tour, within 30 days of the departure, is subject to a fee of 30% of the tour price.
• On a tour, where a Gorilla Permit has been booked, the full amount Gorilla permits are not refundable.

In the event that a tour is changed, these terms and conditions shall apply to the substituted tour, with the necessary changes having been made.